Customer Success Agent

Company: BrandsMart
Location: Fort Lauderdale
Posted on: April 2, 2026

Job Description:

Customer Success Agent Position Overview The Customer Success Agent plays a vital role in delivering exceptional customer service across all BrandsMart USA touchpoints, including in-store, online, and third-party marketplaces. This role requires a proactive, energetic, and customer-focused individual who thrives in a fast-paced retail and e-commerce environment. The ideal candidate will handle customer inquiries, support order-related requests, manage returns, and respond to online reviews and social media interactions - ensuring every customer receives a positive and seamless experience. Key Responsibilities · Provide outstanding customer support across multiple channels including phone, email, in-store escalations, website chat, and social media · Manage and respond to customer inquiries related to e-commerce orders, shipping updates, returns, refunds, and service issues · Handle marketplace customer service communications through platforms such as Amazon, eBay, and others · Monitor and respond professionally to online reviews and customer feedback on platforms including Google, Yelp, social media, and other review sites · Collaborate with internal teams including store operations, logistics, and sales to resolve customer issues promptly · Maintain accurate customer records and follow up on open cases · Deliver a customer-first experience by demonstrating empathy, patience, and urgency in solving customer challenges · Support omnichannel service initiatives and help enhance the overall customer journey · Uphold BrandsMart USA’s standards of professionalism, courtesy, and efficiency in all interactions Qualifications · Minimum 2 years of customer service experience (retail, call center, e-commerce, or related field) · Bilingual in English and Spanish strongly preferred · Experience managing customer inquiries on e-commerce marketplaces such as Amazon and eBay · Knowledge of e-commerce support functions including order management, shipping updates, returns, and refund processes · Proven experience supporting customers across multiple channels (stores, website, marketplaces, social media) · Strong verbal and written communication skills with an ability to remain professional, polite, and patient · Proactive and results-driven professional with a positive, can-do attitude · Ability to multitask and prioritize in a fast-paced environment · Team player with a collaborative mindset and willingness to support others · Tech-savvy and comfortable navigating customer service platforms, CRM tools, and marketplace dashboards

Keywords: BrandsMart, Weston , Customer Success Agent, Customer Service & Call Center , Fort Lauderdale, Florida